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It’s been a busy few months – as with anything in life, I’ve been through some good things, some bad, but the net effect is that I haven’t been posting blog entries very much. I’m more active on Twitter and Facebook, so I’ll go ahead and link you to those. Come find me...Get out – Now, Not Later
People on the east coast, in the line of Irene, I have one thing to say: Get out – NOW. Don’t wait, don’t worry about a job schedule, just go. I survived Katrina. And Ivan, and Dennis, and other smaller hurricanes that make Katrina look like, well, Katrina. A storm doesn’t have...Customer Service and Social Media
My wife and I recently had a day of lessons in customer service. Sunday, we wanted to celebrate reaching a major weight loss milestone (51.8 pounds each!), so we planned two movies with dinner between them. Little did we know, we’d see how a national company responds to bad feedback on a public...The TSA’s Arrogance
I’m going to try to keep this as non-political as possible, but I feel like something just has to be said. Last October, a new “enhanced pat-down” was put into place at airports nationwide, and it has been the subject of mixed discussion – anywhere from personal reports of trauma to...Happy Mother’s Day 2011
My mom taught me to be compassionate, caring, inquisitive, and methodical. She taught me to completely avoid alcohol, cigarettes and drugs. I gave her Hell as a child. As a psychologist, I’m sure she knew I “wasn’t quite right”, but she never labelled me or treated me any...